Super helpful — Becky talked me through troubleshooting my hot tub over the phone and saved me time and money. Compared to the other dealer I called, night and day difference.

My wife and I purchased a Jetsetter LX hot tub March of 23. We were beyond thrilled with what we landed on and with our salesperson, Sheli. She helped us find exactly what we needed. I have an extremely busy schedule and she was even able to get us all set up mostly through email.One of the reasons we chose this location and Hot Spring is because of supposed trade-ins. We lease our cars on short terms because we like to upgrade more often than we probably should. My plan was to do the same thing with the hot tub, trade in every 2-3 years depending on new features and everything.I haven’t found out if they’re all like this, but do not trade in your hot tub here. I’m a numbers guy. That’s pretty much all I do all day every day. After going to Sheli again this time around and getting a ton of quotes from her (and who I’m assuming is the sales manager), I started getting the feeling that whoever was working these numbers up either didn’t know what they were doing, thought they were going to just keep moving numbers around and confuse me, or this is always how trades are dealt with - it’s not something they want or are going to do something with but it sounds like a good idea on paper/sales pitch.If you’re going to shop here, which has been a great place for the most part, see Sheli and don’t let her sales manager screw you. Sell your hot tub yourself.——————————————————————————Response 10/26: I am very familiar with trade-ins. Cars instead of hot tubs, but I can only imagine they have similar depreciation and such. The only difference is, my customers have everything they need at their disposal to make sure they’re not getting screwed on a trade. I have gotten quotes from other stores as well as pricing on a new unit. Unfortunately, they are further away so I will have to transport myself when I am able assuming numbers don’t change drastically when that happens. Not on the one I wanted but one with the features I needed, well under my budget so I'll just upgrade to that one next time around.In your words: “Those costs are considered in the trade in amount. Items such as transportation(bringing new one while picking up old one, minimal cost as we both know), refurbishing(lol, come on now) new filters(your cost, maybe $150-$200), new covers(I’d be surprised if you were putting a new cover on but even if you are, probably $300), sales costs(really?), etc”. So we’re talking, on the high end, $1,000.I’ll leave it at this. The first quote this year I was shown a trade amount of $8,400. The last quote for the new one I received was for just under $19k with no trade shown - which would have put me under where I needed to be - and I couldn’t get an answer as to why, just that it was time to part as friends.This tells me that numbers games are being played.

Kathy was fantastic to work with….this is my fourth tub in over 20 years. Kathy has always worked with me and helped me with getting the perfect tub within my budget.Service, which has been only a couple times in 20 years, is great to work with and always extremely helpful and friendly.If you are considering a hot tub-this is where you need to look. Thanks me later!

We have been looking for a hot tub for several years and decided this year was the year to purchase one. We met Mr Del Baker and he made our buying experience and enjoyable one. He covered options, filtration types, colors, availability and financing options.We are very pleased with our HotSpings hot tub choice and look forward to getting it delivered and setup to use.

Just received our new hot tub and very satisfied with the purchase. Sales agent was Kathy who helps guide you on your selection and is very informative on the product she sells. We traveled to Dayton knowing the level of customer service we would receive having dealt with them in the past.